FAQ

We have compiled a list of frequently asked questions below to enable you to find answers fast.

How long does delivery take?
We aim to deliver all orders as quickly as possible, but we are unable to guarantee delivery times. Any delivery times quoted within the item descriptions are only guidelines and more accurate dates will be given once your order has been processed. We cannot be held responsible for items not being delivered on time as sometime things beyond our control can mean delays. Please bear this in mind if booking in tradesmen for installation, or arranging days off work for expected delivery. All items are shipped to the address you have provided via the checkout. We display this information on each product page, as some of our items have different delivery dates from others. If there are any unexpected delays, we will contact you via email / telephone to inform you of this. United Kingdom and Mainland Only: Extra Surcharges Charges depend on location: Please contact us for a quote on delivery costs to. Channel Islands/ Isle of Wight/ Isle of Man/ Scilly Isles/ Scottish Highlands/ Scottish Islands/ Northern Ireland/ Ireland/ European delivery rates: Charges depent on location: POA All Import duty charges TAX & VAT These charges are the buyer's responsibility.
Change of address on order ?
Please ensure you specify the correct delivery address during checkout, as address changes may not be accepted afterwards. Orders paid before 12 pm Monday to Friday (excluding Bank Holidays UK Public Holidays) will be dispatched same day. Where payment is by goods will not be dispatched until payment has cleared. Any delivery times quoted in the item descriptions are only guidelines and more accurate dates will be given once your order has been processed. We cannot be held responsible for items not being delivered on time as sometime things beyond our control can mean delays. Please bear this in mind if booking in tradesmen for installation, or arranging days off work for expected delivery. All items are shipped to the address you have provided via the checkout.
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Frequently Asked Questions

Empress Building Centre Ltd Logo
  • Empress Building Centre Ltd
  • 135-139 Long Lane,
    Finchley Central
    London
    N3 2HY

    Email: sales@empressbathrooms.co.uk